Shipping Areas

• Worldwide
  

Shipping Details

Note that P.O. Box as the shipping address is generally not accepted. If you mistakenly filled with the P.O. Box, you may receive our email requiring an updated street address.

TAX

Customers often pay no tax. While please kindly note that each country has different rules concerning import duties and taxes. Ellie is not responsible for any duties, taxes or VAT applied to your order. All fees imposed during or after shipping are the responsibility of the customers. You are suggested to check the local customs policy and potential costs before placing an order with us.

Delivery Rejection occurs before a customer/consignee accepts the goods, whereas revocation refers to situations where a customer has already accepted the goods. The Ellie gives customers the right to revoke acceptance of goods only in very limited circumstances. More specifically, a customer make revoke acceptance if :

We have shipped you the wrong item by mistake, we will either refund you in full or send you an item with an alternative item (if applicable). Customers must first send a clear photo or video of the wrong product and the shipping packaging.

Except the above reason, any rejection is not accepted, and unaccepted rejection will cause the parcel returns or destroy. Also, all the return/destroy fees are at the customer's own expense.

Logistics Delay

If you have any problems during shipping (such as delayed or not received items during transportation) or find problems after receiving the items, please feel free to contact us, our customer service will provide you with a satisfactory solution. Kindly contact us at support@elliehello.com.

Notes:

Products processing time is 1-2 business days usually.

Canada ships from overseas warehouses; Other areas, All products will be sent out from our Shenzhen(China) warehouse preferentially. Sometimes may be sent from USA warehouse.

Consignees from Britain and the EU will be required to pay for the VAT or Taxes when items arrive.

Consignees from India will be required to pay for the Import TAX and VAT when items arrive ,also need to offer clearance docs .

Consignees from Latin America, please leave a your TAX ID to support@elliehello.com with your order no. and also will be required pay for the Import TAX and VAT when items arrive .

If you require a Commercial Invoice. Kindly contact us at support@elliehello.com.