Does the boundary feature work for a regular size bed or only cribs? Would love this camera for our kids but they are no longer in cribs.
You can absolutely use it without a crib! You could mount it on the wall or wrap it around something else that is visual of the kids.
What’s the app that I download? Support multiple languages?
APP: Ellie
Yes, supports multiple languages, including English, French, German, Italian, Russian, South Korean, Japanese, and Chinese.
Is it true that the sleep analysis report is free?
Yes, our sleep analysis report feature is really free forever and we hope it will bring you a better sense of experience.
My family lives in Italy, can I share the surveillance footage with them?
Yes, of course you can.
First method: You can download images or videos from the Ellie app to send to your family in Italy.
Second way: You can ask them to download the Ellie app, register an account and activate it, and you can set them up as a sub-account so they can see the video in real time. (Up to five sub-accounts can be set up)
Can the camera be mounted in the wall and if so how?
Velcro
Does this have zoom capabilities?
Yes very good quality zoom
Is it wireless?
You should plug and power the baby monitor to use. After a successful connection, you could control it remotely from your mobile phone.
It is need to be connected to electricity or charging?
Yes. It needs to be connected to electricity while working.
What if I want to save pictures or videos for more than the number of days the SD card can hold? What can I do?
The 24-hour review video files are saved in the video folder on the SD card. You can save the contents of the SD card to your computer through a card reader.
Can I upgrade the camera to a larger memory card?
Yes, you can. But Ellie Baby supports up to 128G memory cards.
Does Ellie baby plus support adding music?
Yes, the device supports mp3 music, you can put the downloaded mp3 music in the Music folder of the camera SD card, supporting up to 20 songs.
How to connect Ellie baby with mobile phone?
Step 1: Download and install the APP Ellie.
Step 2: Connect the baby monitor using the provided cable and power it on. (For the initial setup, it is recommended to use a long needle to reset the monitor. Please wait patiently for the rotation process to complete.)
Step 3: Create an account (Check your email for the account activation link).
Step 4: Add the device.
Step 5: Enter the WiFi name and password (Avoid using special symbols to ensure proper recognition of the device).
Step 6: Scan the QR code (Wait for the baby monitor to prompt "Connection Succeeded" before removing your phone).
How to turn off Ellie baby and enter sleep mode when not in use?
Enter the APP page and click the sleep button in the lower left corner of the screen (the red box in the picture below).
How to reset Ellie baby?
When powered on, press and hold the reset button at the bottom for 5 seconds, and the reset will be successful when you hear the prompt tone.
How do I set face covering and roll over alerts?
When Ellie baby detects that the baby is asleep and detects the baby's front face, it will automatically start the face occlusion alarm. You can go to Settings - Sleep Tracking - Facial Detection to set it up.
How do I set up cry detection alarms, temperature and humidity alarms?
The cry detection alarm is turned on by default, and can be set in the upper right corner of the camera - cry soothing.
Temperature and humidity alarms are automatically detected without setting.
How to set up sleep reports?
The sleep report is generated after automatically monitoring the baby's sleep. After turning on the sleep monitoring, the sleep report will be automatically generated.
To turn it on or off, go to Settings > Sleep Tracking Settings.
How to set up Home Sharing?
Enter the settings in the upper right corner of the camera, click Device Sharing, click Add Sharing, enter the family account, select the sharing account permission, and click Confirm to complete the sharing.
How to adjust the time zone setting of the APP?
How to set not to turn off the monitor screen?
You can follow the steps below: Monitor Settings--Brightness--Auto Screen Off--Disable.
How to connect to a new Wi-Fi network?
1. Connect the power supply to the device;
2. Press and hold the reset button at the bottom for 5 seconds to reset the camera;
3. Click Add Device in the Ellie APP;
4. Select the device, and then enter the new WiFi name and password;
5. Aim the Ellie baby lens at the APP QR code.
What are Ellie baby bandwidth requirements?
Ellie Baby requires an internet bandwidth of 40Mbps or more.
Does it support 5GHz Wi-Fi networks?
Yes. Ellie baby supports 2.4GHz and 5GHz Wi-Fi networks.
Where can I find information about the quality of my Ellie baby connection?
In Settings - Camera Information, you can see the WiFi signal strength.
How to set custom reminders?
To set custom reminders, navigate to Settings and select "Push Notification". From there, you can toggle the reminders for each AI notification on or off, or enable/disable the corresponding AI detection settings.
Can I customize the time frame for notifications?
Yes, in Settings under "Push Notification," you can specify the time to receive notifications according to your preferences.
How does Ellie baby notify me? How do I adjust the notification volume?
Ellie Baby sends notifications through the mobile application. You can customize the notification sound in your phone's system settings and adjust the volume of the messages by adjusting your phone's volume settings.
Can the AI cover detection function be turned off?
Yes, you can disable the AI cover detection function. Simply go to Settings, then navigate to Sleep Tracking and select Facial Detection to turn it off.
How safe is Ellie baby? How to protect my information?
All videos captured by Ellie Baby are stored in the memory card, providing you with control over your footage. Meanwhile, Ellie Baby utilizes the AES-128/256 block encryption standard algorithm to safeguard your privacy and ensure the security of your videos.
What information security designs does Ellie baby have?
Ellie Baby employs an AI local algorithm design concept, meaning that the video screen is not uploaded to the cloud. This enhances the security of your footage by keeping it within the local environment.
How to keep your account safe?
To keep your account safe, Ellie account supports only one endpoint device login. The login process incorporates encryption algorithms for verification, and GDPR authentication is implemented to further strengthen the security of your personal information.
Ellie baby can't enter the screen (status light is not on)?
1. Ensure that the equipment is powered on correctly.
2. Exit the Ellie app and log in again.
3. If the issue persists, attempt to reset the device and then add it again.
What should I do if I hear the "Network connection failed" error message while adding a device?
1. Verify that the WiFi name and password are entered correctly.
2. Avoid using special symbols in the WiFi name and password.
3. Check if the router has any restrictions on device connections.
Ellie baby prompts QR code error during device addition?
Make sure to select the correct device model when adding a device to proceed to the next step.
I failed to register or log in to my account, how do I fix it?
Check whether the mobile phone network is normal and verify that the login password is correct. If the issue persists, please contact support@elliehello.com for assistance.
The status light is red, but I can't connect to Ellie baby?
1. Try replacing the power adapter to see if the issue resolves.
2. If the problem persists, power off the device, remove the memory card, and then power it on again.
What should I do if I don't receive a notification from Ellie baby?
1. Check if all message settings are turned on in the app.
2. Verify the app permissions, ensuring that notification permissions are enabled.
What should I do if I accidentally delete my account?
Please note that once an account is deleted, it cannot be restored. Exercise caution before deleting your account.
What should I do if I accidentally unpair Ellie baby from the Ellie app?
You can re-add the device for configuration by following the setup process again.
Why is there no respiratory rate display on my APP homepage?
You can adjust the camera placement to ensure that the camera can fully capture the child's face.
Why is there no face-covering reminder?
The face-covering reminder function needs to be turned on after the child is recognized to be asleep.
Can the camera angle be adjusted?
Yes, the camera angle can be adjusted. It can rotate 360° left and right, and 75° up and down.
How is the image quality?
2.5K image quality.
Will breathing be monitored?
Yes. Respiratory monitoring can be performed.
What is the supported voltage?
5V-2A.
Do you need a battery or a power connection?
Power connection is required.
How long do auto-captured photos/videos and notifications keep for events?
The automatically captured photos and videos are saved permanently. The storage duration of notification messages depends on the size of the memory card. With a large memory capacity, storage can last for a long time. For example, with a 32GB memory card, storage can last approximately 3-4 days.
Is there an extra charge?
No extra charge is required.
Can I see Baby if I'm not connected to the same network as Ellie baby?
Yes, you can see your baby as long as your phone and the device are connected to the internet.
Can I adjust the volume of the video stream?
Yes, the volume can be adjusted. On the app side, you can adjust the volume using the volume button of your mobile phone system. On the device side, you can adjust the volume in the Settings menu under Volume.
Which devices are compatible?
Ellie Baby is compatible with iOS 13.0/Android 9.0 and above.
Which languages are supported?
Ellie Baby Pro supports multiple languages, including English, French, German, Italian, Russian, South Korean, Japanese, and Chinese.
Can the app project on the TV?
The app itself cannot be projected independently on the TV. However, you can project the app on the TV by mirroring your mobile phone screen.
How is the automatically saved video generated?
Auto video saving is generated based on Auto Photo Capture feature of Ellie Baby Pro. Videos are automatically compiled from the photos captured automatically. If you want to record a video, you need to manually initiate the recording process.
What do the various colored boxes in the APP real-time monitoring screen represent?
Blue box: indicates that the baby's head is detected Yellow box: It is the sleep monitoring area Green box: It is a motion detection box, which will appear when activity is detected Purple box: is the virtual fence detection area.
What should I do if the monitor needs to be updated?
If you need to upgrade, you can contact our email, and the staff can provide you with the upgrade package and operating instructions. However, the monitor upgrade requires a card reader to operate the SD card, so you need to prepare the card reader.
Can it monitor multiple rooms?
Of course, you can bind multiple cameras, focus on multiple rooms, and provide comprehensive coverage services;
Can the video be enlarged?
Yes, *1, *2, *3 multiples cycle, adjusted by buttons;
Does it run wirelessly with batteries, or does it need to be connected to a power cord?
The product comes with a battery and can run wirelessly with batteries;
The baby monitor is powered by a rechargeable battery and can be used wirelessly after it is fully charged. If the battery runs out, you can charge it and continue to use it.
What is the maximum connection distance of the display?
Without wall obstruction: 30 meters; with wall obstruction: 18 meters
Does the monitor have a beep? Can the volume be adjusted?
Of course, you can.
Does Ellie Baby Plus have an automatic recording function?
Ellie Baby Plus will record 24 hours a day, regardless of whether an AI event is detected. You can view the audio and video in the APP playback.
How long is the product data cable in the box?
Our data cables are all 2.3 meters long. There is also an embedded data cable in the bedside bracket, which cannot be removed, and the bedside bracket is 51 cm high.
Does the Monitor in Ellie Baby Plus have a two-way conversation function?
Yes, it does.
Can the Monitor in Ellie Baby Plus play music?
Sorry, the Monitor can only control the Camera to play soothing music, it cannot play music itself.
Will there be a notification reminder when the monitor is in sleep mode?
Yes, the monitor is in black screen state in sleep mode. When AI detects relevant messages, it will light up the screen and notify.
Is the Ellie Baby Car Monitor only available in black?
Yes. Currently we only support black.
Can I monitor two babies at once?
Yes, the Dual-Baby View lets you monitor two babies on one screen.
Is my baby’s data secure?
Yes, the monitor stores data locally, ensuring complete privacy and security.
Can I use the Ellie APP?
You'll need to download the Ellie Moment APP instead to use the Ellie Baby Car Monitor.
Baby safety is the top priority in Ellie's mission.
Our exclusive Baby Safety AI™ technology offers:
- Cry detection
- Breathing detection
- Sleep analysis
- Face cover detection
- Virtual fence detection