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Ellie Baby Plus was Launched, Get 21% off.

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faqs

  • Products
  • Quick Start Guide
  • Main Function Settings
  • Network Requirements
  • Basic Notice
  • Privacy and Security
  • Troubleshooting
  • Other Issues
  • Exclusive
  • How to reset WIFI ?
  • Does the boundary feature work for a regular size bed or only cribs? Would love this camera for our kids but they are no longer in cribs.
  • What’s the app that I download? Support multiple languages?
  • Is it true that the sleep analysis report is free?
  • My family lives in Italy, can I share the surveillance footage with them?
  • Can the camera be mounted in the wall and if so how?
  • Does this have zoom capabilities?
  • Is it wireless?
  • It is need to be connected to electricity or charging?
  • What if I want to save pictures or videos for more than the number of days the SD card can hold? What can I do?
  • Can I upgrade the camera to a larger memory card?
  • How to connect Ellie baby with mobile phone?
  • How to turn off Ellie baby and enter sleep mode when not in use?
  • How to reset Ellie baby?
  • How do I set face covering and roll over alerts?
  • How do I set up cry detection alarms, temperature and humidity alarms?
  • How to set up sleep reports?
  • How to set up Home Sharing?
  • How to adjust the time zone setting of the APP?
  • How to connect to a new Wi-Fi network?
  • What are Ellie baby bandwidth requirements?
  • Does it support 5GHz Wi-Fi networks?
  • Where can I find information about the quality of my Ellie baby connection?
  • How to set custom reminders?
  • Can I customize the time frame for notifications?
  • How does Ellie baby notify me? How do I adjust the notification volume?
  • Can the AI cover detection function be turned off?
  • How safe is Ellie baby? How to protect my information?
  • What information security designs does Ellie baby have?
  • How to keep your account safe?
  • Ellie baby can't enter the screen (status light is not on)?
  • What should I do if I hear the "Network connection failed" error message while adding a device?
  • Ellie baby prompts QR code error during device addition?
  • I failed to register or log in to my account, how do I fix it?
  • The status light is red, but I can't connect to Ellie baby?
  • What should I do if I don't receive a notification from Ellie baby?
  • What should I do if I accidentally delete my account?
  • What should I do if I accidentally unpair Ellie baby from the Ellie app?
  • Can the camera angle be adjusted?
  • How is the image quality?
  • Will breathing be monitored?
  • What is the supported voltage?
  • Do you need a battery or a power connection?
  • How long do auto-captured photos/videos and notifications keep for events?
  • Is there an extra charge?
  • Can I see Baby if I'm not connected to the same network as Ellie baby?
  • Can I adjust the volume of the video stream?
  • Which devices are compatible?
  • Which languages are supported?
  • Can the app project on the TV?
  • How is the automatically saved video generated?
  • Can it monitor multiple rooms?
  • Can the video be enlarged?
  • Can one extended screen match and control multiple cameras, how many at most?
  • Does it run wirelessly with batteries, or does it need to be connected to a power cord?
  • What is the maximum connection distance of the display?
  • Does the monitor have a beep? Can the volume be adjusted?
Mom's Choice Awards
“We are happy to award deserving products like the Ellie Baby Pro Monitor. Our panel of judges really felt this product merited a place on our list of the best in family-friendly products that parents and educators can feel confident in using.”

Dawn Matheson, CEO, Mom’s Choice Awards
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