When powered on, press and hold the reset button at the bottom for 5 seconds, and the reset will be successful when you hear the prompt tone.

You can follow the steps below:
Monitor Settings--Brightness--Auto Screen Off--Disable.

Ellie Baby requires an internet bandwidth of 40Mbps or more.

All videos captured by Ellie Baby are stored in the memory card, providing you with control over your footage. Meanwhile, Ellie Baby utilizes the AES-128/256 block encryption standard algorithm to safeguard your privacy and ensure the security of your videos.

Ellie Baby employs an AI local algorithm design concept, meaning that the video screen is not uploaded to the cloud. This enhances the security of your footage by keeping it within the local environment.

To keep your account safe, Ellie account supports only one endpoint device login. The login process incorporates encryption algorithms for verification, and GDPR authentication is implemented to further strengthen the security of your personal information.

1. Ensure that the equipment is powered on correctly.

2. Exit the Ellie app and log in again.

3. If the issue persists, attempt to reset the device and then add it again.

1. Verify that the WiFi name and password are entered correctly.

2. Avoid using special symbols in the WiFi name and password.

3. Check if the router has any restrictions on device connections.

Make sure to select the correct device model when adding a device to proceed to the next step.

Check whether the mobile phone network is normal and verify that the login password is correct. If the issue persists, please contact support@elliehello.com for assistance.

1. Try replacing the power adapter to see if the issue resolves.

2. If the problem persists, power off the device, remove the memory card, and then power it on again.

1. Check if all message settings are turned on in the app.

2. Verify the app permissions, ensuring that notification permissions are enabled.

Please note that once an account is deleted, it cannot be restored. Exercise caution before deleting your account.

Yes, the camera angle can be adjusted. It can rotate 360° left and right, and 75° up and down.

2.5K image quality.

5V-2A.

Power connection is required.

The automatically captured photos and videos are saved permanently. The storage duration of notification messages depends on the size of the memory card. With a large memory capacity, storage can last for a long time. For example, with a 32GB memory card, storage can last approximately 3-4 days.

No extra charge is required.

Ellie Baby is compatible with iOS 13.0/Android 9.0 and above.

Ellie Baby Pro supports multiple languages, including English, French, German, Italian, Russian, South Korean, Japanese, and Chinese.

If you need to upgrade, you can contact our email, and the staff can provide you with the upgrade package and operating instructions. However, the monitor upgrade requires a card reader to operate the SD card, so you need to prepare the card reader.

Requires Vehicles with Removable Headrest Posts: Not compatible with integrated headrests or seats without standard headrest posts. 

This device requires a standard 12V cigarette lighter socket (power outlet) in your vehicle. It comes with a 12V adapter for easy setup and is not compatible with other power sources.

Of course, you can bind multiple cameras, focus on multiple rooms, and provide comprehensive coverage services;

Yes, *1, *2, *3 multiples cycle, adjusted by buttons;

The product comes with a battery and can run wirelessly with batteries;

The baby monitor is powered by a rechargeable battery and can be used wirelessly after it is fully charged. If the battery runs out, you can charge it and continue to use it.

Without wall obstruction: 30 meters; with wall obstruction: 18 meters

Of course, you can.

Our data cables are all 2.3 meters long. There is also an embedded data cable in the bedside bracket, which cannot be removed, and the bedside bracket is 51 cm high.

Yes, the monitor is in black screen state in sleep mode. When AI detects relevant messages, it will light up the screen and notify.

Yes. Currently we only support black.

Yes, the monitor stores data locally, ensuring complete privacy and security.

You'll need to download the Ellie Moment APP instead to use the Ellie Baby Car Monitor.

The monitor includes two USB-A to USB-C cables. The USB-A end connects to the power adapter, and the USB-C end connects to either the camera or the monitor.

The power adapter plugs into your car’s cigarette lighter (also known as the car’s power outlet). 

The Ellie Baby Monitor offers an ultra-long distance range of up to 1000 feet, allowing you to monitor your baby from a significant distance without losing connection.

Yes, it uses WiFi, but it doesn’t need your home or car’s internet. The camera creates its own secure hotspot, and the display or app connects directly to it. This way, it works anywhere without using mobile data.

Ellie Portable Bottle Warmer heats to 98°F in just 3 minutes with dual heating for even results.

Yes. It uses precise temperature control and food-grade stainless steel to keep nutrients and ensure safe daily use.

Absolutely. Its lightweight, wearable design makes it easy to use anytime, anywhere—whether you’re at work, traveling, or just moving around at home.

Moms say it’s faster, quieter, and far more comfortable, with suction that feels natural and gentle while still being strong enough to get the job done.