Step 1: Download and install the APP Ellie.

Step 2: Connect the baby monitor using the provided cable and power it on. (For the initial setup, it is recommended to use a long needle to reset the monitor. Please wait patiently for the rotation process to complete.)

Step 3: Create an account (Check your email for the account activation link).

Step 4: Add the device.

Step 5: Enter the WiFi name and password (Avoid using special symbols to ensure proper recognition of the device).

Step 6: Scan the QR code (Wait for the baby monitor to prompt "Connection Succeeded" before removing your phone).

Enter the APP page and click the sleep button in the lower left corner of the screen (the red box in the picture below).

When powered on, press and hold the reset button at the bottom for 5 seconds, and the reset will be successful when you hear the prompt tone.

When Ellie baby detects that the baby is asleep and detects the baby's front face, it will automatically start the face occlusion alarm. You can go to Settings - Sleep Tracking - Facial Detection to set it up.

The cry detection alarm is turned on by default, and can be set in the upper right corner of the camera - cry soothing.

Temperature and humidity alarms are automatically detected without setting.

The sleep report is generated after automatically monitoring the baby's sleep. After turning on the sleep monitoring, the sleep report will be automatically generated.

To turn it on or off, go to Settings > Sleep Tracking Settings.

Enter the settings in the upper right corner of the camera, click Device Sharing, click Add Sharing, enter the family account, select the sharing account permission, and click Confirm to complete the sharing.

You can follow the steps below:
Monitor Settings--Brightness--Auto Screen Off--Disable.

1. Connect the power supply to the device;

2. Press and hold the reset button at the bottom for 5 seconds to reset the camera;

3. Click Add Device in the Ellie APP;

4. Select the device, and then enter the new WiFi name and password;

5. Aim the Ellie baby lens at the APP QR code.

Ellie Baby requires an internet bandwidth of 40Mbps or more.

Yes. Ellie baby supports 2.4GHz and 5GHz Wi-Fi networks.

In Settings - Camera Information, you can see the WiFi signal strength.

To set custom reminders, navigate to Settings and select "Push Notification". From there, you can toggle the reminders for each AI notification on or off, or enable/disable the corresponding AI detection settings.

Yes, in Settings under "Push Notification," you can specify the time to receive notifications according to your preferences.

Ellie Baby sends notifications through the mobile application. You can customize the notification sound in your phone's system settings and adjust the volume of the messages by adjusting your phone's volume settings.

Yes, you can disable the AI cover detection function. Simply go to Settings, then navigate to Sleep Tracking and select Facial Detection to turn it off.

All videos captured by Ellie Baby are stored in the memory card, providing you with control over your footage. Meanwhile, Ellie Baby utilizes the AES-128/256 block encryption standard algorithm to safeguard your privacy and ensure the security of your videos.

Ellie Baby employs an AI local algorithm design concept, meaning that the video screen is not uploaded to the cloud. This enhances the security of your footage by keeping it within the local environment.

To keep your account safe, Ellie account supports only one endpoint device login. The login process incorporates encryption algorithms for verification, and GDPR authentication is implemented to further strengthen the security of your personal information.

1. Ensure that the equipment is powered on correctly.

2. Exit the Ellie app and log in again.

3. If the issue persists, attempt to reset the device and then add it again.

1. Verify that the WiFi name and password are entered correctly.

2. Avoid using special symbols in the WiFi name and password.

3. Check if the router has any restrictions on device connections.

Make sure to select the correct device model when adding a device to proceed to the next step.

Check whether the mobile phone network is normal and verify that the login password is correct. If the issue persists, please contact support@elliehello.com for assistance.

1. Try replacing the power adapter to see if the issue resolves.

2. If the problem persists, power off the device, remove the memory card, and then power it on again.

1. Check if all message settings are turned on in the app.

2. Verify the app permissions, ensuring that notification permissions are enabled.

Please note that once an account is deleted, it cannot be restored. Exercise caution before deleting your account.

You can re-add the device for configuration by following the setup process again.

You can adjust the camera placement to ensure that the camera can fully capture the child's face.

The face-covering reminder function needs to be turned on after the child is recognized to be asleep.

Yes, the camera angle can be adjusted. It can rotate 360° left and right, and 75° up and down.

2.5K image quality.

Yes. Respiratory monitoring can be performed.

5V-2A.

Power connection is required.

The automatically captured photos and videos are saved permanently. The storage duration of notification messages depends on the size of the memory card. With a large memory capacity, storage can last for a long time. For example, with a 32GB memory card, storage can last approximately 3-4 days.

No extra charge is required.

Yes, you can see your baby as long as your phone and the device are connected to the internet.

Yes, the volume can be adjusted. On the app side, you can adjust the volume using the volume button of your mobile phone system. On the device side, you can adjust the volume in the Settings menu under Volume.

Ellie Baby is compatible with iOS 13.0/Android 9.0 and above.

Ellie Baby Pro supports multiple languages, including English, French, German, Italian, Russian, South Korean, Japanese, and Chinese.

The app itself cannot be projected independently on the TV. However, you can project the app on the TV by mirroring your mobile phone screen.

Blue box: indicates that the baby's head is detected 
Yellow box: It is the sleep monitoring area 
Green box: It is a motion detection box, which will appear when activity is detected 
Purple box: is the virtual fence detection area.

If you need to upgrade, you can contact our email, and the staff can provide you with the upgrade package and operating instructions. However, the monitor upgrade requires a card reader to operate the SD card, so you need to prepare the card reader.

Requires Vehicles with Removable Headrest Posts: Not compatible with integrated headrests or seats without standard headrest posts. 

This device requires a standard 12V cigarette lighter socket (power outlet) in your vehicle. It comes with a 12V adapter for easy setup and is not compatible with other power sources.

Of course, you can bind multiple cameras, focus on multiple rooms, and provide comprehensive coverage services;

Yes, *1, *2, *3 multiples cycle, adjusted by buttons;

The product comes with a battery and can run wirelessly with batteries;

The baby monitor is powered by a rechargeable battery and can be used wirelessly after it is fully charged. If the battery runs out, you can charge it and continue to use it.

Without wall obstruction: 30 meters; with wall obstruction: 18 meters

Of course, you can.

Ellie Baby Plus will record 24 hours a day, regardless of whether an AI event is detected. You can view the audio and video in the APP playback.

Our data cables are all 2.3 meters long. There is also an embedded data cable in the bedside bracket, which cannot be removed, and the bedside bracket is 51 cm high.

Yes, it does.

Sorry, the Monitor can only control the Camera to play soothing music, it cannot play music itself.

Yes, the monitor is in black screen state in sleep mode. When AI detects relevant messages, it will light up the screen and notify.

Yes. Currently we only support black.

Yes, the Dual-Baby View lets you monitor two babies on one screen.

Yes, the monitor stores data locally, ensuring complete privacy and security.

You'll need to download the Ellie Moment APP instead to use the Ellie Baby Car Monitor.

The monitor includes two USB-A to USB-C cables. The USB-A end connects to the power adapter, and the USB-C end connects to either the camera or the monitor.

The power adapter plugs into your car’s cigarette lighter (also known as the car’s power outlet). 

No, the Ellie Baby Monitor operates without WiFi or an app. It features a 5-inch 1080P LPS screen for direct monitoring, making it convenient and easy to use anywhere.

The Ellie Baby Monitor offers an ultra-long distance range of up to 1000 feet, allowing you to monitor your baby from a significant distance without losing connection.

Yes, it uses WiFi, but it doesn’t need your home or car’s internet. The camera creates its own secure hotspot, and the display or app connects directly to it. This way, it works anywhere without using mobile data.