Mother's Day Limited Time Sale, 30% Off.

SHOPPING CART

Your cart is empty.

shop now

faqs

  • Products
  • Quick Start Guide
  • Main Function Settings
  • Network Requirements
  • Basic Notice
  • Other Issues
  • Privacy and Security
  • Troubleshooting
  • How to reset WIFI ?
  • Does the boundary feature work for a regular size bed or only cribs? Would love this camera for our kids but they are no longer in cribs.
  • What’s the app that I download?
  • Is it true that the sleep analysis report is free?
  • My family lives in Italy, can I share the surveillance footage with them?
  • Can Ellie smart baby camera connect to alexa or google home?
  • Can the camera be mounted in the wall and if so how?
  • Does this have zoom capabilities?
  • Is it wireless?
  • It is need to be connected to electricity or charging?
  • How to connect Ellie baby with mobile phone?
  • How to turn off Ellie baby and enter sleep mode when not in use?
  • How to reset Ellie baby?
  • How do I set face covering and roll over alerts?
  • How do I set up cry detection alarms, temperature and humidity alarms?
  • How to set up sleep reports?
  • How to set up Home Sharing?
  • How to adjust the time zone setting of the APP?
  • How to connect to a new Wi-Fi network?
  • What are Ellie baby bandwidth requirements?
  • Does it support 5GHz Wi-Fi networks?
  • Where can I find information about the quality of my Ellie baby connection?
  • How to set custom reminders?
  • Can I customize the time frame for notifications?
  • How does Ellie baby notify me? How do I adjust the notification volume?
  • Can the AI cover detection function be turned off?
  • Can the camera angle be adjusted?
  • How is the image quality?
  • Will breathing be monitored?
  • What is the supported voltage?
  • Do you need a battery or a power connection?
  • How long do auto-captured photos/videos and notifications keep for events?
  • Is there an extra charge?
  • Can I see Baby if I'm not connected to the same network as Ellie baby?
  • Can I adjust the volume of the video stream?
  • Which devices are compatible?
  • Which languages are supported?
  • Can the app project on the TV?
  • Is Ellie Baby compatible with Google Home or Amazon Alexa?
  • How is the automatically saved video generated?
  • How safe is Ellie baby? How to protect my information?
  • What information security designs does Ellie baby have?
  • How to keep your account safe?
  • Ellie baby can't enter the screen (status light is not on)?
  • What should I do if I hear the "Network connection failed" error message while adding a device?
  • Ellie baby prompts QR code error during device addition?
  • I failed to register or log in to my account, how do I fix it?
  • The status light is red, but I can't connect to Ellie baby?
  • What should I do if I don't receive a notification from Ellie baby?
  • What should I do if I accidentally delete my account?
  • What should I do if I accidentally unpair Ellie baby from the Ellie app?
Mom's Choice Awards
“We are happy to award deserving products like the Ellie Baby Pro Monitor. Our panel of judges really felt this product merited a place on our list of the best in family-friendly products that parents and educators can feel confident in using.”

Dawn Matheson, CEO, Mom’s Choice Awards
close